Privacy Policy

1. Introduction

Handy Johnny ("we," "us," "our," or "Company") operates the handyjohnny.com website and provides home repair and handyman services in the Bay Area. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

2. Information We Collect

Information You Provide Directly:

• Contact information (name, phone number, email address, home address)
• Service requests and project descriptions
• Payment information (processed securely through third-party providers)
• Communication records (emails, messages, service notes)
• Feedback and reviews about our services

Information Collected Automatically:

• Browser and device information (type, IP address, operating system)
• Browsing behavior (pages visited, links clicked, time spent on site)
• Geographic location data (if you enable location services)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our handyman and repair services
• Processing service requests, payments, and scheduling
• Communicating with you about services, updates, and special offers
• Responding to inquiries and customer support requests
• Analyzing website usage to improve user experience
• Complying with legal obligations and industry regulations
• Fraud prevention and security purposes
• Marketing and promotional communications (with your consent)

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operations (payment processors, email services, scheduling software)
• With team members who need access to service your specific requests
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent for other purposes

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These may include:

• Session cookies (temporary, deleted when you close your browser)
• Persistent cookies (remain on your device for extended periods)
• Analytics cookies (help us understand site usage and user behavior)
• Functional cookies (remember your preferences and settings)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through certified providers
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information (with certain exceptions)
• Right to opt-out of marketing communications
• Right to request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Retention of Information

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Service records and customer information are retained for a minimum of 3 years to comply with industry standards and potential warranty or dispute resolution needs. You may request deletion of your information subject to legal and business obligations.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including payment processors, scheduling services, and social media platforms. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our services and website are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information is collected
• Know whether your personal information is sold or disclosed
• Say no to the sale or sharing of your personal information
• Access your personal information
• Request deletion of your personal information
• Get equal service and pricing for exercising your privacy rights

To submit a CCPA request, please contact us using the information below.

12. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our website or services after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us: